When the Counselor Scoffs: Why Internal Refinement Matters More Than Skill

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Dr. Andrew R. Wichterman, LPC

There was a time early in my counseling career—back in the days of home-based therapy and community mental health—when I still believed that professionalism alone could carry the weight of this work. I was several years in, working with families in one of the tougher areas of town. One family in particular had a reputation for appearing put together, at least externally. But once inside the home, it was clear there was a deep well of unresolved anger and dysfunction.

The father was particularly volatile. He also enjoyed cultivating his own marijuana—well before it was legal in our state. The teenage son, understandably angry himself, had been caught showing off his dad’s stash to another kid in the bed of a broken-down truck parked on the property. That stunt, with a side of reckless driving, landed him in the probation system, and eventually in my office.

At the time, I was acting part counselor, part case manager—navigating probation, school complications, family conflict, and trauma exposure all at once. But over time, this young man began to make real progress. He slowly started distancing himself from his father's influence and began to walk a different path—one his mother had long hoped for. Eventually, we closed his case.


Then One Day, I Saw Him Again

I was walking into the probation office, and there he stood—smiling, full of pride. He told me, “I'm about to get my driver’s license.” And without even thinking, I laughed.

Not the warm kind of laugh. A short, almost scoffing kind of laugh—something that bubbled up from a dark corner within me that I wasn’t proud of. Just a few years prior, this same teen had been on probation in part for reckless driving. So the idea of him getting licensed felt ironic. But that wasn’t an excuse. Not really.

I quickly apologized: “I’m sorry, I don’t mean to laugh.”
He responded with a smirk and said, “Yeah you do. It’s kind of funny.”

He took it well. But it really bothered me.


The Counselor’s Internal Work

Where did that laugh come from? That scoff? That brief flicker of superiority?

I’ve revisited that moment again and again over the years—sometimes in supervision with other therapists, sometimes in quiet moments of prayer, sometimes when mentoring students. The truth is, that laugh came from a place within me that had not yet been refined. It came from pride. It came from thinking I was better than the people I was serving.

It came from a heart that needed sanctification.

And it raised a question that every Christian counselor should ask themselves:
What are we doing if we can't respect the people we are called to serve?


The Need for Refinement at the Feet of Jesus

At the core of this work is not skill, education, or even years of experience. Those things help, certainly. But the foundation must be a life continually refined at the feet of Jesus. It is in His presence—consistently, humbly, and quietly—that the counselor becomes who they are meant to be.

Like Peter by the fire (John 18:15–18, 25–27), or Mary at His feet (Luke 10:38–42), or Paul in the quiet years after Damascus (Acts 9:1–19; Galatians 1:17–18), the soul must be shaped before the work of the hands can be holy.

We are not simply behavior managers. We are image-bearers reflecting the light of Christ into dark and fractured places. And that means we must be remade—over and over again—until we reflect Him more clearly.


Community: The Context for Formation

You can practice every spiritual discipline there is—prayer, fasting, study, silence—but if you do it in isolation, you will miss something essential. The formation of the therapist, like the formation of the believer, is meant to happen in community.

We need the body of Christ around us—mentors who will call us out, brothers and sisters who will bear our burdens, friends who will sharpen us like iron sharpens iron (Proverbs 27:17). We need those who will say, That didn’t sound like Jesus, and those who will remind us of grace when we fall short.


A Call to Be Always Becoming

That young man, by God’s grace, had changed. He had overcome. He was doing what many thought he couldn’t. And in a single moment, I almost stole from him the dignity of that progress.

He had been becoming. But so should I.

We should always be inching closer to Christ. We should always be becoming more gentle, more kind, more respectful. Not out of obligation, but because our King is gentle, kind, and respectful. Because that’s what it means to shine His light.


Final Reflection

This work—Christian counseling, spiritual care, walking with the wounded—is sacred. And sacred work requires a sanctified heart. Not a perfect one. But one willing to be broken open and made new, again and again.

So to you, fellow counselor, student, or spiritual leader:

  • Sit at the feet of Jesus.

  • Let Him refine what still needs changing.

  • Do not scoff at growth, no matter how small.

  • Practice the disciplines, yes. But also live in communion with others.

  • And never forget: even the smallest victories in your clients' lives deserve your awe, not your cynicism.

Because in the Kingdom of God, reckless drivers still get licenses.
And scoffing counselors still get sanctified.


References
The Holy Bible, English Standard Version. (2001). Crossway Bibles. (Original work published 1971)

  • Acts 9:1–19 — Paul’s conversion and encounter with Christ on the road to Damascus

  • Galatians 1:17–18 — Paul’s time in Arabia before beginning public ministry

  • John 18:15–18, 25–27 — Peter’s denial of Jesus beside the fire

  • Luke 10:38–42 — Mary sitting at Jesus’ feet while Martha works

  • Proverbs 27:17 — “Iron sharpens iron, and one man sharpens another.”

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  • Emily Pethel

    Emily Pethel

    Thank you for sharing this, Dr. Wichterman. I deeply appreciate your candor—it’s so meaningful to hear these formative experiences that have shaped both your career and your spiritual walk. That moment you described, the laugh, the self-awareness that followed, struck a deep chord. It’s sobering how quickly those unrefined parts of us surface, even with the best intentions. Your reflection reminded me how much unconscious judgment we carry—not just toward others, but toward ourselves too. It’s one reason I’ve come to really value the DBT practice of tracking judgments. I first heard about it from horseman Warwick Schiller, who shared in his video lesson "Step 12 - Judgmental Thoughts (https://videos.warwickschiller.com/lessons/step-12-judgmental-thoughts/)" that he thought he wasn’t very judgmental—until his DBT group had him literally count his judgments each day using a bouncer’s clicker or pebbles in his pockets. That physical act of tracking brought so much awareness. In my own work with horses, I’ve seen firsthand how judgment whether toward the animal, myself, or the training process blocks connection. When I approach a horse with a critical or impatient mindset, even subtly, it affects everything: their nervous system, their willingness, the trust between us. Grace, curiosity, and presence make all the difference. Your story is a beautiful reminder that even when we’ve done the trainings, clocked the hours, and shown up with good hearts, the deeper work—sanctification, humility, grace—still happens in the quiet, often unexpected places. Thank you for pointing us back to the feet of Jesus.
  • Andrew Wichterman

    Andrew Wichterman

    Thank you Emily. We are on the journey all the way along.
  • Fee Rocha

    Fee Rocha

    Yes! Our biases are a shameful secret unless we face them and where they come from. I appreciate your vocalization of these thoughts especially for those of us who are new in the field. Thank you for sharing.

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Experience Deeper Stillness with the Sanctuary App If you’re longing to develop a sacred rhythm in your own life—a habit of silence, Scripture meditation, and time with Jesus—I invite you to explore the Sanctuary app. Designed for Christian leaders, counselors, and everyday believers, the app offers guided Lectio Divina, mood tracking, spiritual discipline resources, and space for personal reflection. It’s a companion for the journey of abiding in Christ. Begin cultivating your time at His feet today: 👉 https://app--sanctuary-scripture-meditation-a8a25080.base44.app Let us not wait until collapse reveals the cracks. Let us form habits today that shape us into the image of Christ. Let us sit at His feet, meditate on His word, delight in His presence, and invite others into the journey. Because when leaders fall, it is often not from a single decision—but from a slow drift. And the only way to avoid that drift is to anchor our lives in Jesus, again and again. References Begg, A. (2005). Made for His pleasure: Ten benchmarks of a vital faith. Moody Publishers. Comer, J. M. (2019). The ruthless elimination of hurry. WaterBrook. Foster, R. J. (1998). Celebration of discipline: The path to spiritual growth (Rev. ed.). HarperOne. Hughes, R. K. (2001). Disciplines of a godly man. Crossway. Sayers, M. (2019). Reappearing church: The hope for renewal in the rise of our post-Christian culture. Moody Publishers. Tozer, A. W. (1961). The pursuit of God. Christian Publications. Tyson, J. (2021). Beautiful resistance: The joy of conviction in a culture of compromise. Multnomah. Willard, D. (1998). The divine conspiracy: Rediscovering our hidden life in God. HarperOne. Willard, D. (2002). Renovation of the heart: Putting on the character of Christ. NavPress.